— Privacy Policy —


We handle all your personal data according to the GDPR. Below you can read more about out Privacy Policy.

1. CONTROLLER

Kettusurfboards processes online customers' personal data for the managing and processing of orders and deliveries.

It is important to us that you know how we use your data. This Privacy policy aims to clarify how we process your personal information.

Please note that this Privacy Policy only applies to the data processing carried out by Kettusurfboards as a data controller.

Your chosen payment service provider is the controller in regard to any payment transactions data. The Privacy Policies of these service providers are available on their websites.

2. CONTACT DETAILS

Controller's contact details:

Kettusurfboards
Business ID:2997259-1
Töllintie 49A
90230 Oulu

Person responsible for the register:

Henri Repo

3. COLLECTED PERSONAL DATA

We collect the following information of our registered users or online customers:

  • first and last name
  • email address
  • postal address
  • phone number
  • order and delivery history
  • payment method
  • possible communication history
  • returns, complaints or claims
  • company name and business id of business customers.

4. SOURCES OF PERSONAL DATA

We primarily receive personal data directly from you in connection with your order or registration.

Technical analytics data is saved automatically from online visits.

5. THE PURPOSES AND LEGIMATE GROUNDS FOR PROCESSING OF PERSONAL DATA

Personal data may also be used for the following purposes of use in accordance with legislation and applicable consents:

Facilitating orders and deliveries

We process personal data to process, confirm and deliver orders. Personal data may also be processed in situations concerning order's or product's reclamation or warranty.

Customer communication and customer care

The customer's data may be used for customer service, communication and to control and maintain customer relationship.

6. STORAGE PERIOD

We do not store personal data longer than is legally permitted or as it is necessary to meet the purposes of use above. The storage period depends on the nature of the information and the purposes of processing. The maximum period may therefore vary per use.

Storage periods reflect the time reasonably necessary for our legitimate interests for example for claims handling or internal reporting.

Due to accounting legislation we are also required to store all material relating to our transactions for the period as defined by the law.

8. THE RECIPIENTS OF PERSONAL DATA

We do not share your personal data with third parties outside of Kettusurfboards organization unless one of the following circumstances applies:

To authorized service providers

We may share personal data to authorized service providers such as the service provider responsible for transport service. Our agreements with our service providers include commitments requiring our service providers to limit their use of personal data and to comply with the privacy and security standards of this Privacy Policy.

With your explicit consent

We may share personal data with third parties outside Kettusurfboards' organization for other reasons than the ones mentioned before, when we have your explicit consent to do so. You have the right to withdraw such consent at any time by contacting us.

9. THE RECIPIENTS OF PERSONAL DATA

Right to access

You have the right to access your personal data processed by Kettusurfboards. You may contact us to find out what personal data we process and for which purpose we use it.

Right to correct

You have the right to have incorrect, imprecise, incomplete, outdated, or unnecessary personal data we have stored corrected or completed. By contacting us you can update for example your contact information or other information.

Right to deletion

You may ask us to delete your personal data.

Right to object and right to restrict

You have a right to resist the processing of your personal data or profiling.

Right to data portability

You have the right to receive your personal data from us in a structured and commonly used format and to independently transmit data to a third party.

How to use your rights

If you want to use any of the above mentioned rights, please send e-mail with the following information: name, address and phone number.

Last updated:

7.2.2021